“Empathy without accountability is a short sighted attempt to relieve suffering.”
-J.P. Nerbun

“To lose the power of confrontation is to lose the power of unity.”
-Matthew McConaughey

In in an effort to create a culture where players feel seen, known and loved regardless of their performance or behavior, it’s easy to let them off the hook, to save them from their poor decisions. When we save people from the pain of their poor decisions we think we are helping them, but we are really hurting them. Accountability done the right way is hard. Yet, empathy with accountability is critical in leadership if we want to impact lives and foster our culture.

1. Only when we hold ourselves accountable, can we hold others accountable. Self-accountability is paramount! We model behaviors we wish to see!
2. Love does not exist without the truth. Hard conversations are a necessary part of leadership. We cannot hold back.
3. Being a part of the program is a privilege. When people fail to meet the standard, they should lose that privilege until they are ready to meet the standard.
4. When someone makes a mistake, consequences should be solutions to the damage or rupture caused by the misbehavior. We do not need to make someone feel badly for them to learn from the experience.
5. We will get what we tolerate. If we do not like what is going on, it is on us. It is on us. It is on us.
6. Our program is not for everyone. When someone is not willing to work to meet the standard, it’s time for them to move on.